Knowledge Base

Complaints User Guide

Last Updated: Dec 07, 2018 12:32PM GMT
Complaints User Guide

Attached to this article, you will find a helpful user guide to assist you with using the Complaints Module on the Riliance system.
The Complaints Module will act as a central location for firms to record and store all of their complaints.

Users with access to the Complaints Module will be able to record these complaints, and schedule and complete further actions in order to resolve the complaint.

The Complaints Module also has a Reporting Suite allowing you to review your entire complaints register and produce useful Management Information.

Additionally, Riliance are happy to produce bespoke reports to review more specific Management Information. If you would like to request a bespoke report, please contact us at Riliance using the details below and we will be happy to discuss.

If you have any questions at all, or would like any further assistance with recording a complaint, please do not hesitate to contact our Client Services Team on 01829731200. Or alternatively, you can email us at
To download the guide, please click the attached document named ‘Complaints Guide’ below.

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